Privacy Policy
Last updated: 1 June 2026
This Privacy Policy explains how Sheet Peeps (“we”, “us”, “our”) collects, uses, stores, and shares your personal information when you visit sheetpeeps.com, purchase products through our website, or contact us directly.
We are based in New Zealand. This policy is written to comply with the New Zealand Privacy Act 2020 and, where applicable, the EU General Data Protection Regulation (GDPR) and UK GDPR.
GDPR applies to us because we sell to customers in the European Economic Area (EEA) and United Kingdom. If you are located in the EEA or UK, the GDPR provisions in this policy apply to you in addition to the general provisions.
We may update this policy from time to time. The “Last updated” date above reflects the current version.
1. Who we are
Sheet Peeps is operated by Lloyd [Surname], based in New Zealand.
Contact: [email protected]
For the purposes of EU and UK data protection law, we are the data controller of the personal information we collect through this website.
2. How purchases and payments work
Purchases on sheetpeeps.com are processed by Lemon Squeezy (a product of LemonSqueezy.com, Inc.). When you click to purchase, you are directed to a Lemon Squeezy checkout. Lemon Squeezy collects and processes your payment details and personal information as part of the transaction.
Lemon Squeezy is an independent data controller in respect of the personal information it collects directly. You should review Lemon Squeezy’s Privacy Policy to understand how they handle your data. We have a Data Processing Agreement in place with Lemon Squeezy covering the personal information they share with us.
The personal information Lemon Squeezy may share with us includes:
- your name
- your email address
- your country of residence
- details of the products you purchased
We do not receive or store your payment card details. These are handled entirely by Lemon Squeezy and their payment processors.
3. What personal information we collect
3.1 Information collected when you make a purchase
Via Lemon Squeezy, we receive the information listed in section 2 above. We use this to fulfil your order, deliver your digital products, and provide customer support.
3.2 Information you give us directly
If you contact us by email ([email protected]) or through any contact form on this website, we receive the personal information you include, such as your name, email address, and the content of your message.
3.3 Information collected automatically
When you visit sheetpeeps.com, we and our third-party service providers collect certain technical information automatically through cookies and similar technologies. This may include:
- your IP address
- browser type and version
- device type
- pages visited and time spent on those pages
- referring website or source
See section 7 (Cookies) for more detail.
We do not intentionally collect sensitive personal information such as health information, racial or ethnic origin, political opinions, or religious beliefs. Please do not include this type of information in messages you send us.
4. Why we collect your information and how we use it
4.1 To fulfil your order (contract)
We use your information as necessary to perform our contract with you, including to:
- deliver your purchased digital products
- send you your order confirmation and download links
- provide customer support and resolve issues
4.2 To comply with legal obligations
We may retain and process certain information to comply with tax, accounting, and other legal record-keeping requirements.
4.3 To operate and improve our business (legitimate interests)
Where it is in our legitimate interests (and not overridden by your rights), we may use your information to:
- operate, maintain, and improve our website and products
- understand how customers use our site through aggregate analytics
- detect and prevent fraud or misuse
4.4 With your consent
With your explicit consent, which you may withdraw at any time, we may use your email address to:
- send you updates about new products, promotions, or tips
- ask for feedback or invite you to participate in surveys
You will not be added to any marketing list simply because you made a purchase. Marketing emails are sent only where you have clearly opted in. You can withdraw consent at any time by clicking the unsubscribe link in any marketing email, or by contacting us at [email protected].
5. Digital product delivery
5.1 How delivery works
All Sheet Peeps products are digital downloads (Google Sheets templates and/or Excel files). There are no physical goods and no physical shipping.
Upon completing your purchase through Lemon Squeezy, you will:
- Receive an automated order confirmation email from Lemon Squeezy containing your download link(s).
- Be able to access and download your files immediately after payment is confirmed.
Download links are time-limited. If your link expires before you have downloaded your files, please contact us at [email protected] and we will assist you.
5.2 Supported formats
Products are available in the formats described on each product listing page (Google Sheets and/or Microsoft Excel .xlsx). Please check the product listing carefully before purchasing to ensure compatibility with your software.
5.3 Right of withdrawal – EU and UK customers
Under the EU Consumer Rights Directive and UK equivalents, consumers generally have a 14-day right to withdraw from distance contracts without giving a reason.
However, this right does not apply to digital content not supplied on a tangible medium once download or access has begun, provided the consumer gave prior express consent to immediate supply and acknowledged that the right of withdrawal would thereby be lost.
By completing your purchase and proceeding to download your files, you expressly consent to the immediate supply of digital content and acknowledge that you lose your right of withdrawal once the download has begun. This is handled explicitly at the Lemon Squeezy checkout stage.
If you have a problem with a file — for example, a file is corrupted, inaccessible, or does not match what was described — please contact us at [email protected]. We will work to resolve the issue promptly, including providing a replacement file where necessary.
5.4 Refunds
Because our products are digital files that are immediately accessible upon purchase, we generally do not offer refunds once a download has been initiated.
Exceptions: We will offer a refund or replacement if:
- the file you received is corrupted or cannot be opened
- the file does not match the product description (e.g., wrong format delivered)
- you experienced a technical error during checkout that resulted in a duplicate charge
If you believe you are entitled to a refund under the above exceptions, please contact us at [email protected] within 14 days of your purchase with your order number and a description of the issue.
EU/UK statutory rights: Nothing in this policy limits your statutory rights under applicable consumer protection law. If a digital product is faulty or not as described, EU and UK consumers have the right to seek a repair, replacement, or refund under the EU Digital Content Directive (Directive 2019/770).
6. Sharing your information
We treat your personal information with care and only share it where necessary and lawful.
6.1 Lemon Squeezy
As described in section 2, Lemon Squeezy processes your payment and order data. We have a Data Processing Agreement with Lemon Squeezy.
6.2 Service providers
We use trusted third-party services to help operate our business. These currently include:
- Lemon Squeezy – checkout, payment processing, and digital file delivery
- Google Analytics (GA4) – website analytics (see section 7)
- Pinterest – marketing analytics via the Pinterest tag (see section 7)
- WordPress hosting provider – website hosting
These providers only receive the information they need to perform their services and are contractually required to protect it.
6.3 Legal requirements
We may disclose your personal information if required to do so by law, or in response to valid legal process, to protect our legal rights, or to prevent fraud or harm.
We do not sell your personal information to third parties.
7. Cookies and tracking technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.
7.1 Types of cookies we use
| Type | Purpose | Examples |
|---|---|---|
| Essential | Required for the website to function correctly | Session cookies, security tokens |
| Analytics | To understand how visitors use the site | Google Analytics (GA4) |
| Marketing | To measure ad performance and reach | Pinterest tag |
7.2 Google Analytics (GA4)
We use Google Analytics 4 to collect anonymised data about website usage (page views, session duration, traffic sources, etc.). This data helps us improve our website. GA4 uses cookies to collect this information and sends data to Google’s servers.
For more information, see Google’s Privacy Policy.
7.3 Pinterest tag
We use the Pinterest tag to measure the performance of our Pinterest marketing activity. This tag collects information about visitors to our site for the purposes of attribution and audience building.
For more information, see Pinterest’s Privacy Policy.
7.4 Your cookie choices
Non-EEA visitors: You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
EEA and UK visitors: We are required to obtain your prior consent before placing any non-essential cookies on your device. A cookie consent banner will be displayed when you first visit our website. You may withdraw or change your consent at any time by clicking the cookie settings link [in the footer / on our cookie settings page — add your implementation here].
Refusing non-essential cookies will not prevent you from using or purchasing from our website, but may limit some functionality.
8. How long we keep your information
We keep your personal information only for as long as is reasonably necessary for the purposes described in this policy and to meet our legal obligations.
| Type of record | Retention period |
|---|---|
| Order and tax records | Up to 7 years from end of financial year of transaction |
| Customer support correspondence | Up to 3 years from last meaningful contact |
| Marketing consent records | Until you unsubscribe; minimal unsubscribe record kept indefinitely |
| Website analytics data | As per Google Analytics / Pinterest data retention settings |
We periodically review the information we hold and securely delete or anonymise it when it is no longer needed.
9. International transfers of personal information
We are based in New Zealand. The European Commission has determined that New Zealand provides an adequate level of data protection for transfers from the EEA, meaning data can generally flow from the EEA to New Zealand without additional safeguards.
Our service providers (including Google and Pinterest) may process data in countries outside New Zealand and the EEA. Where this is the case, we take steps to ensure appropriate protections are in place, such as standard contractual clauses approved by the European Commission.
10. Your rights
Depending on your location, you may have some or all of the following rights:
All customers (NZ Privacy Act 2020):
- Right of access – to request a copy of the personal information we hold about you
- Right to correction – to ask us to correct inaccurate or incomplete information
EEA and UK customers (GDPR / UK GDPR), in addition to the above:
- Right to erasure – to request deletion of your personal information in certain circumstances
- Right to restrict processing – to ask us to limit how we process your data
- Right to object – to object to processing based on legitimate interests, and to object to direct marketing at any time
- Right to data portability – to receive your personal data in a structured, machine-readable format
- Right to withdraw consent – where processing is based on consent, to withdraw that consent at any time (without affecting the lawfulness of prior processing)
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before responding.
If you are in the EEA or UK and have concerns about how we handle your information, you may lodge a complaint with your local data protection supervisory authority. If you are in New Zealand, you may raise concerns with the Office of the Privacy Commissioner.
11. Security
We take reasonable technical and organisational measures to protect your personal information from loss, unauthorised access, disclosure, or misuse. These include using reputable third-party providers, limiting access to personal data, and maintaining secure systems and accounts.
No method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security. If we become aware of a data breach that is likely to cause serious harm, we will take steps to notify affected individuals and, where required, the relevant regulator.
12. Children’s privacy
Our products and services are intended for adults. We do not knowingly collect personal information from anyone under 16 years of age. If you believe a child has provided us with personal information, please contact us at [email protected] and we will take appropriate action.
13. Links to third-party websites
Our website may contain links to third-party websites. This policy does not apply to those websites. We encourage you to review the privacy policies of any third-party site you visit.
14. Contact us
For questions about this policy or to exercise your privacy rights:
Email: [email protected]
We will respond within a reasonable timeframe and, for GDPR requests, within 30 days as required by law.